Refunds | Returns | Exchanges
Last updated: 26th October 2025
Refund, Returns. Exchanges Policy
We want you to be satisfied with your purchase from houseofplto.com. Please read this policy before placing an order.
Returns
Due to hygiene and product nature, we do not accept returns on worn or washed garments. If your product arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue info@houseofplto.com
Made-to-Order & Custom Prints
All our garments are printed to order. Because of this, we cannot accept returns or exchanges unless the item is faulty or damaged on arrival. We will always look to work with you no matter the concern. Please find at the bottom of this page the email to get in contact with us for any reason you need.
Delivery Issues
If a parcel is returned to us due to delivery failure, we will contact you. Please provide a correct address to avoid delays.
Refunds
Approved refunds will be issued to your original payment method within 7–10 business days of approval. Shipping fees are non-refundable unless the return is our error.
Exchanges
If you receive the wrong size, colour, or product, contact us immediately. We will provide a replacement at no extra cost when available.
If your garment doesn’t fit, contact us within 7 days of delivery. We can exchange it for a different size if the replacement is available. The original item must be returned to our address in its original, unworn condition. Please use the email contact at the bottom of this page for any concern.
Minor Issues & Store Credit
If your garment has a minor defect or printing imperfection that doesn’t affect wearability, we can offer a partial refund or store credit instead of a full return. This gives you flexibility while ensuring you’re satisfied with your purchase.
Change of Mind
Due to the made-to-order nature of our garments, we are unable to accept returns or exchanges for change of mind. Please check sizing and product details carefully before ordering.
Contact
Questions about refunds or returns? Email: info@houseofplto.com